Next Generation Check-in


The Next Generation Check-in experience features product elements designed for Qantas by Blue Sky in conjunction with Marc Newson, including a new Qantas Frequent Flyer Card, Q Card Reader and Bag Drop facility. The brief for the project was to re-design the customer experience from the moment they enter the terminal to the moment they step on the aircraft. Blue Sky combined advanced technologies and electronics into sophisticated housings to revolutionise the check-in process at Qantas airports. The designs required a close collaboration between Blue Sky designers with engineers with architects, human factors and fabrication specialists.

The all new check-in process with associated airport fixtures designed by Blue Sky provides a seamless experience for both customers and staff. Automation and smart technologies allowed customers to be empowered to self check-in and staff roles to transition to roaming hosts.

Qantas Chief Executive Officer, Mr Alan Joyce, said “The Next Generation Check-in dramatically reduces check-in times and eliminate queues for customers, allowing them to move through the check-in area with speed and ease. This is a truly ground-breaking Qantas innovation”.